Job Description
Are you a detail-oriented problem solver looking for a flexible work-life balance? Apex Solutions Inc. is seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Charlotte, NC.
We pride ourselves on delivering top-tier service to our clients, and we need someone with a proactive attitude to help us maintain that standard. This role offers the perfect opportunity to gain direct hire experience while enjoying part-time hours.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly pay ranging from $18.00 to $22.00.
- Opportunity for professional growth within a stable organization.
- Modern, collaborative work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot product issues, providing step-by-step solutions to end-users.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the product and engineering teams to escalate and resolve complex issues.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Contribute to team meetings and assist in training new hires as needed.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1 year of experience in customer support or technical support.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively.
- Reliable high-speed internet connection required.