Job Description
Urgent Hiring: Part-Time Opportunity in Baltimore, MD
We are looking for a dedicated and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Baltimore, Maryland. This is a Direct Hire position offering a competitive hourly rate and a stable work environment.
If you have excellent communication skills and enjoy helping others solve problems, we want to hear from you immediately.
Why Join Us?
- Direct Hire: Long-term employment opportunity.
- Flexible Hours: Great work-life balance.
- Competitive Pay: $18 - $22/hour based on experience.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in the internal database.
- Collaborate with the sales and technical teams to ensure customer needs are met.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center operations.
- Strong verbal and written communication skills with a polite and professional demeanor.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Problem-solving mindset with the ability to think on your feet.