Job Description
Are you looking for part time jobs in Atlanta, GA that offer professional growth and a collaborative environment? Apex Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our vibrant team.
We are a forward-thinking company committed to excellence, and we are looking for someone who can manage high volumes of inquiries with patience and precision. This is an excellent opportunity for students or professionals seeking flexible hours without sacrificing career development.
Why Join Us?
- Competitive hourly rate ($18 - $22/hr).
- Flexible scheduling to fit your lifestyle.
- Access to premium training and development resources.
- Modern office located in downtown Atlanta.
Responsibilities
- Manage high-volume incoming customer inquiries via email, phone, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints in a professional and empathetic manner, aiming for first-contact resolution.
- Log all interactions and support tickets into the CRM system accurately and in a timely manner.
- Collaborate with the technical team to escalate complex issues and ensure timely follow-up.
- Maintain a deep knowledge of our products and services to provide accurate information to clients.
- Participate in daily stand-ups and weekly team meetings to align on support goals.
- Contribute to the improvement of our knowledge base and self-service resources.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, support, or a related field.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Availability to work a flexible schedule, including evenings and weekends as needed.
- Must reside within the Atlanta metropolitan area.