Job Description
Join our dynamic team at GlobalTech Solutions as we urgently expand our customer support division in Albuquerque! We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling. This role offers competitive compensation, growth opportunities, and the chance to make a real impact in a fast-paced tech environment.
What We Offer:
- Flexible 20-30 hour weekly schedule
- Comprehensive training and certification programs
- Health benefits for part-time employees
- Performance-based bonuses
- Collaborative remote/in-office hybrid model
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium service packages
- Contribute to knowledge base documentation
- Participate in weekly training sessions
- Monitor customer satisfaction metrics
Qualifications
- High school diploma; associate's degree preferred
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Spanish fluency highly valued
- Availability for weekend shifts