Job Description
Are you a detail-oriented professional looking for a flexible work-life balance in the Emerald City? Pacific Northwest Solutions is seeking a motivated Part-Time Customer Support Specialist to join our vibrant team. In this role, you will be the voice of our brand, ensuring our clients receive exceptional service while enjoying a schedule that works for you.
Join a company that values innovation, inclusivity, and employee growth. We offer a dynamic work environment where your contributions directly impact our success.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on quick and accurate resolution.
- Assist customers with product troubleshooting, account management, and technical questions.
- Document all interactions and feedback accurately in our CRM system.
- Collaborate with the sales and product teams to identify trends and improve service delivery.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Minimum of 1 year of experience in customer service or technical support.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work a flexible schedule, including evenings and weekends.