Job Description
Join our dynamic Austin-based team immediately! We're seeking a passionate Part-Time Customer Support Specialist to deliver exceptional service while working flexible hours. This role offers rapid onboarding and the opportunity to grow with an innovative tech company. Enjoy a collaborative environment where your contributions directly impact customer satisfaction and product success.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 24-hour turnaround
- Troubleshoot technical issues using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with engineering teams to escalate critical issues
- Identify trends and suggest process improvements
- Participate in bi-weekly training sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and ticketing systems
- Exceptional written and verbal communication skills
- Ability to work independently in remote environment
- Available 20-25 hours/week with flexible scheduling
- Must pass background check and drug screening