Job Description
Are you looking for a flexible work-life balance in the heart of New York? Apex Digital Solutions is seeking a driven Part-Time Customer Support Specialist to join our dynamic team. In this role, you will be the voice of our brand, ensuring our clients receive top-tier service while enjoying the benefits of a part-time schedule.
Why Join Us?
- Competitive Pay: Earn between $25 and $35 per hour.
- Flexible Hours: Work part-time around your lifestyle.
- Modern Environment: Collaborate with industry leaders in NYC.
We value creativity and efficiency. If you are looking for a part-time opportunity that offers growth and stability, we want to hear from you.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve complex issues and escalate tickets when necessary to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the product team to provide feedback on user experience.
- Assist in onboarding new clients and providing product training.
- Participate in weekly team meetings and training sessions.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Strong written and verbal communication skills in English.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively.
- Must be located in or willing to commute to New York, NY.