Job Description
We are seeking a dedicated and empathetic Part-Time Customer Support Specialist to join our growing team in Indianapolis. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you. This role offers the perfect work-life balance for students or those seeking supplemental income, while providing valuable experience in the tech industry.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly rate with performance bonuses.
- Opportunity for remote work options on select shifts.
- Professional development and mentorship opportunities.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve basic technical issues and account questions to ensure high customer satisfaction.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the sales and product teams to relay customer feedback and feature requests.
- Stay up-to-date with company products, services, and policies to provide accurate information.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required; Associate degree or Bachelor's degree preferred.
- Previous customer service or support experience is a plus, but training is provided for motivated candidates.
- Strong verbal and written communication skills with a focus on empathy and clarity.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a part-time capacity.
- Reliable internet connection and a quiet workspace if working remotely.