Job Description
Are you a people person with a passion for solving problems? Apex Solutions is seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Raleigh, North Carolina.
At Apex Solutions, we pride ourselves on delivering exceptional service to our clients. As a part of our team, you will play a crucial role in ensuring our customers feel valued and supported. We offer a flexible work environment, competitive pay, and opportunities for professional growth.
Why Join Us?
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly rate of $18.00 - $22.00.
- Opportunity for growth within a supportive company culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot and resolve complex product or service issues with empathy and efficiency.
- Accurately document all customer interactions, account details, and resolutions within the CRM system.
- Identify and escalate recurring issues to the product team to help improve our offerings.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Maintain a deep understanding of our product features and services to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, support, or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills with the ability to think on your feet.
- Ability to work independently and manage time effectively in a remote or hybrid setting.