Job Description
We are looking for a friendly and detail-oriented Part-Time Customer Support Specialist to join our dynamic team in Atlanta, GA. In this role, you will be the face of our company, ensuring our clients receive top-tier assistance and technical support. If you are seeking a flexible schedule and a chance to grow your career in a thriving tech hub, we want to hear from you.
Why Choose Us?
- Flexible working hours to fit your lifestyle.
- Competitive pay rate of $18-$24/hour.
- Opportunity for professional growth within a reputable organization.
- Supportive and inclusive company culture.
Don't miss this opportunity to advance your career in the heart of Georgia!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues to provide effective solutions.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Stay informed about product updates and service changes to provide accurate information.
- Handle escalated complaints and resolve them with empathy and efficiency.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus.
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software.
- Ability to work independently and manage time effectively.
- Must be available to work a flexible schedule, including weekends or evenings.
- Must reside within the Atlanta metropolitan area.