Job Description
Are you looking for part-time jobs in Fort Worth, TX that offer flexibility and growth? Fort Worth Tech Hub is currently seeking a motivated Part-Time Customer Support Specialist to join our innovative team. We pride ourselves on delivering exceptional service and are looking for individuals who are passionate about helping others succeed in a modern, dynamic environment.
In this role, you will serve as the first point of contact for our clients, ensuring their technical inquiries are resolved efficiently while maintaining a high standard of professionalism.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues for a diverse client base.
- Document all customer interactions and resolutions in our CRM system accurately and promptly.
- Collaborate with the engineering team to escalate complex issues and suggest product improvements.
- Maintain a deep knowledge of our product suite to provide accurate answers to frequently asked questions.
- Manage multiple priorities and meet strict service level agreements (SLAs) during peak hours.
- Foster a positive and welcoming environment for every customer interaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous customer service experience is preferred but not mandatory for enthusiastic candidates.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Basic computer literacy and comfort navigating various operating systems and software applications.
- Ability to work independently and effectively as part of a remote team.
- Reliable internet connection and a quiet workspace are essential.
- Flexibility to work evenings, weekends, or holidays as required by business needs.