Job Description
We are looking for a reliable and detail-oriented Part-Time Customer Support Specialist to join our growing team in Colorado Springs. At Apex Digital Solutions, we pride ourselves on delivering exceptional service to our clients. This role offers a fantastic opportunity to work in a flexible environment while contributing to a dynamic team.
Why Join Us?
- Flexible part-time schedule (20-25 hours per week)
- Competitive hourly pay with performance bonuses
- Remote and hybrid work options available
- Opportunity for professional growth and development
Responsibilities
- Respond to customer inquiries via email, phone, and live chat with professionalism and efficiency.
- Diagnose and troubleshoot technical issues to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the product team to report bugs and suggest improvements based on user feedback.
- Resolve complaints and escalations in a timely manner.
- Assist in onboarding new team members and training materials.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively.
- Reliable internet connection and home office setup (for remote roles).