Job Description
Are you looking for a flexible part-time opportunity in the heart of San Antonio? Apex Tech Solutions is currently hiring a Customer Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier technical assistance and are looking for individuals who are tech-savvy, patient, and eager to learn.
In this role, you will be the bridge between our clients and our technical team, ensuring a seamless experience for every user.
Responsibilities
- Resolve Inquiries: Assist customers with technical issues via phone, email, and live chat with a focus on speed and accuracy.
- Troubleshooting: Diagnose software and hardware problems and provide step-by-step solutions.
- Documentation: Maintain detailed logs of all customer interactions and issue resolutions in our CRM database.
- Feedback Loop: Gather customer feedback and relay technical insights to the product development team.
- Team Collaboration: Work closely with senior engineers to escalate complex tickets and ensure service level agreements (SLAs) are met.
Qualifications
- Education: High school diploma or GED required.
- Experience: 1+ years of experience in customer service or technical support is preferred.
- Technical Skills: Proficiency in Microsoft Office Suite and basic knowledge of operating systems.
- Communication: Exceptional verbal and written communication skills in English.
- Availability: Must be available to work non-traditional hours, including evenings and weekends.