Job Description
Are you a proactive problem solver looking for a rewarding part-time opportunity in the heart of Milwaukee? Milwaukee Tech Solutions is seeking a dedicated Customer Support Specialist to join our dynamic team.
We pride ourselves on delivering exceptional service to our clients, and we need someone with a friendly demeanor and technical aptitude to help us maintain that standard. This role offers a flexible schedule, competitive pay, and the chance to work in a modern office environment.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Flexible part-time hours to fit your lifestyle.
- Opportunity for professional growth and skill development.
- Located in the vibrant downtown Milwaukee area.
If you are ready to start your career with us, we encourage you to apply today.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our software products.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the product team to identify and report common user pain points.
- Provide clear, step-by-step instructions to non-technical users.
- Assist in the preparation of weekly performance reports and feedback summaries.
- Uphold company policies and brand voice in all customer interactions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic troubleshooting skills and a willingness to learn new software.
- Reliable internet connection if working remotely (on-site option available).