Job Description
Welcome to PrimeConnect Newark, where we believe in empowering our community with flexible, rewarding career opportunities. We are currently seeking a Part-Time Customer Support Associate to join our growing team. This role is perfect for individuals looking to start or advance their career in customer service without the barrier of a four-year degree.
In this position, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We offer a dynamic work environment, competitive pay, and a clear pathway for professional growth.
Why Join Us?
- Flexible Schedule: Enjoy a part-time schedule that works with your life.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Training Provided: No prior experience? No problem. We provide comprehensive on-the-job training.
- Modern Tools: Work with the latest technology and software in a collaborative office space.
Responsibilities
- Customer Interaction: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Issue Resolution: Troubleshoot basic customer issues and provide accurate solutions or escalate complex cases to senior staff.
- Data Entry: Maintain and update customer records with precision in our CRM database.
- Feedback Collection: Gather customer feedback and relay insights to management to help improve our services.
- Documentation: Write clear and concise summaries of customer interactions and resolutions.
- Team Collaboration: Work closely with the support team to ensure consistent service quality across all channels.
Qualifications
- Education: High school diploma or GED is required; a college degree is not necessary.
- Experience: Previous customer service experience is a plus but not mandatory.
- Skills: Strong verbal and written communication skills are essential.
- Computer Proficiency: Basic computer skills and ability to learn new software quickly.
- Availability: Must be available to work a set part-time schedule, including weekends or evenings if required.
- Attitude: A positive, patient, and problem-solving mindset is required.