Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to provide exceptional service to our diverse clientele. This fully remote-friendly position offers comprehensive training and visa sponsorship for qualified international candidates. Perfect for recent graduates or career changers looking to start in tech support. Enjoy competitive benefits, flexible scheduling, and a multicultural work environment in the heart of Los Angeles.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Troubleshoot technical issues using our knowledge base and ticketing system
- Document interactions and maintain accurate customer records in CRM
- Collaborate with senior team members to resolve complex cases
- Participate in weekly training sessions to enhance product knowledge
- Meet performance metrics including response time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (no experience required)
- Fluent English communication skills (written and verbal)
- Basic computer proficiency with ability to learn new software quickly
- Problem-solving mindset with attention to detail
- Open to visa sponsorship for international candidates
- Positive attitude and willingness to work flexible hours