Job Description
Are you looking for a flexible part-time job in Louisville, KY? Louisville Hospitality Group is a welcoming and diverse organization dedicated to providing top-tier service to our community. We are currently seeking a friendly and adaptable Customer Support Associate to join our expanding team.
We pride ourselves on being a foreigner-friendly employer, offering a supportive environment where your skills are valued regardless of your background. Whether you are a student, an expat, or simply looking for work-life balance, we have a place for you.
In this role, you will be the first point of contact for our clients, ensuring their needs are met with patience and professionalism. If you speak English fluently and enjoy helping people solve problems, we want to hear from you.
Responsibilities
- Handle Inquiries: Respond to customer emails and phone calls professionally and efficiently.
- Resolve Issues: Troubleshoot basic customer problems and provide clear solutions or escalate complex issues to management.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Provide Information: Answer questions regarding products, services, and company policies with a friendly demeanor.
- Collaborate: Work closely with the team to improve service processes and share feedback.
- Documentation: Ensure all customer interactions are logged and documented according to company standards.
Qualifications
- Language Proficiency: Fluent in English (both verbal and written) is required.
- Communication: Excellent interpersonal skills with the ability to remain calm under pressure.
- Education: High School Diploma or GED equivalent.
- Computer Skills: Basic computer literacy and ability to learn new software quickly.
- Availability: Ability to work part-time hours, including evenings and weekends as needed.
- Attitude: A positive, patient, and customer-centric mindset is essential.
- Reliability: Punctuality and consistency are highly valued.