Job Description
Are you looking for a part-time career in Charlotte, NC, or Florida? Apex Digital Partners is seeking a dedicated Part-Time Customer Success Specialist to join our growing team. This is a Direct Hire opportunity offering the flexibility of a part-time schedule with the security of a permanent position.
We are a forward-thinking company looking for individuals who thrive in a remote environment and want to make a tangible impact on our client relationships. Whether you are based in North Carolina or enjoying the sunshine in Florida, we welcome you to apply.
What You Will Do:
- Act as the primary point of contact for a portfolio of clients, ensuring high satisfaction and retention.
- Conduct weekly check-ins and review performance metrics to identify areas for improvement.
- Collaborate with the product team to provide feedback and suggest feature enhancements.
- Manage onboarding processes for new clients, ensuring a seamless transition.
- Document client interactions and maintain accurate records in our CRM system.
Why Apply?
- Flexible part-time schedule (25-30 hours per week).
- Competitive hourly rate and direct hire benefits.
- 100% Remote work model.
- Professional development opportunities.
Responsibilities
- Manage client relationships and ensure high levels of customer satisfaction.
- Track and report on key performance indicators (KPIs) for assigned accounts.
- Assist in resolving complex customer issues and escalations.
- Conduct training sessions for clients on product usage and best practices.
- Update customer profiles and maintain data integrity in Salesforce or HubSpot.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Previous experience in customer success, account management, or technical support.
- Strong written and verbal communication skills.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Ability to work independently and manage time effectively in a remote setting.