Job Description
We are looking for a dedicated Part-Time Customer Success Specialist to join our award-winning team in Dallas. In this role, you will be the bridge between our clients and our innovative solutions, ensuring they achieve maximum value from our platform.
At NexaStream, we value flexibility, professional growth, and a customer-first mindset. If you are looking for a dynamic work environment with a competitive pay structure and a supportive culture, this is the perfect opportunity for you.
Key Highlights:
- Flexible scheduling (20-25 hours/week).
- Comprehensive health benefits for full-time employees.
- Modern hybrid work environment in the heart of Dallas.
Responsibilities
- Manage a portfolio of client accounts, providing Tier 1 and Tier 2 support via phone, email, and live chat.
- Conduct onboarding sessions to ensure new clients are comfortable with our software.
- Monitor client health scores and proactively address any issues before they escalate.
- Document all customer interactions and feedback in our CRM system accurately.
- Collaborate with the product and engineering teams to report bugs and feature requests.
- Assist in the development of client success playbooks and training materials.
- Maintain a deep understanding of our product features to answer complex inquiries.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service or account management.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce, HubSpot, etc.).
- Ability to multitask effectively in a fast-paced, high-volume setting.
- Must be self-motivated and able to work independently with minimal supervision.
- Availability to work evenings and weekends as needed.