Job Description
Are you a motivated professional seeking a flexible opportunity in the heart of Columbus, OH? Horizon Columbus Solutions is looking for a dedicated Part-Time Customer Success Specialist to join our dynamic team. We pride ourselves on a premium work culture that values work-life balance and employee growth.
Why You'll Love Working Here:
- Competitive hourly compensation ($18 - $22).
- Flexible scheduling to accommodate your lifestyle.
- Access to professional development and training resources.
- A collaborative and supportive team environment.
We are seeking a detail-oriented individual who thrives in a fast-paced setting and is eager to make a tangible impact on our client relationships.
Responsibilities
- Manage incoming customer inquiries via email, phone, and chat with a focus on resolution and satisfaction.
- Conduct regular check-ins with key accounts to ensure high levels of client retention and product adoption.
- Collaborate closely with the internal product and sales teams to relay critical user feedback.
- Document all customer interactions accurately within our CRM system.
- Assist in the onboarding process for new team members to ensure smooth integration.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent; Associate degree or Bachelor's degree preferred.
- Proven experience in customer service, support, or account management.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Problem-solving mindset with a customer-first attitude.