Job Description
Are you a dedicated problem-solver looking for a flexible schedule in the heart of North Carolina? Charlotte Digital Solutions is seeking a motivated Part-Time Customer Success Specialist to join our high-growth team. We pride ourselves on delivering top-tier digital experiences, and we need a passionate individual who shares our commitment to excellence.
Why You'll Love Working With Us:
- Flexible Schedule: Enjoy a work-life balance with part-time hours that fit your lifestyle.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on your experience and skills.
- Growth Potential: A pathway to full-time employment and professional development within the tech industry.
We are looking for someone who is tech-savvy, empathetic, and ready to make an impact in the Charlotte job market.
Responsibilities
- Manage a high volume of incoming support tickets via email and live chat with speed and professionalism.
- Resolve technical inquiries and troubleshoot software issues for our diverse client base.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the product team to communicate user feedback and feature requests.
- Conduct onboarding sessions for new clients to ensure seamless adoption of our digital tools.
- Proactively identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or equivalent; Associate or Bachelor's degree in Business, Marketing, or IT is preferred.
- Proven experience in customer service or technical support (remote or in-office).
- Strong written and verbal communication skills.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Basic knowledge of computer hardware, operating systems, and internet troubleshooting.