Job Description
Are you a people person looking for flexible hours?
Apex Digital Solutions is seeking a dedicated Part-Time Customer Success Specialist to join our growing team in Fresno, CA. We pride ourselves on delivering top-tier service and value to our clients, and we need a proactive individual to help maintain our high standards.
As a Customer Success Specialist, you will be the bridge between our clients and our products. You will ensure client satisfaction, troubleshoot issues, and contribute to a positive work culture that values work-life balance.
Why Join Us?
• Flexible schedule to fit your lifestyle
• Competitive hourly pay ($18 - $22/hr)
• Modern, remote-friendly work environment
• Opportunities for professional growth
Responsibilities
- Respond to client inquiries via email, chat, and phone in a timely and professional manner.
- Assist clients in navigating our platform and resolving product-related issues.
- Document customer feedback and communicate insights to the product and development teams.
- Collaborate with internal teams to ensure seamless service delivery.
- Manage and update customer records in our CRM system.
- Identify opportunities to upsell or cross-sell services to existing clients.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Proven experience in customer service, support, or a related field.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Proficient in using CRM software and Microsoft Office Suite.
- Must have a reliable high-speed internet connection.
- Ability to work independently and manage time effectively in a part-time role.