Job Description
Are you a proactive problem solver looking for a flexible opportunity in the vibrant city of Albuquerque? Albuquerque Digital Partners is currently seeking a highly motivated Part-Time Customer Success Specialist to join our dynamic team.
We are a forward-thinking agency dedicated to delivering exceptional digital experiences. In this role, you will serve as the bridge between our clients and our technical team, ensuring our users feel valued and supported. If you thrive in a fast-paced environment and want to make a tangible impact from the heart of New Mexico, we want to hear from you.
Why Join Us?
- Flexible scheduling to balance work and life.
- Opportunity to work with cutting-edge technology.
- Competitive hourly rate within the Albuquerque market.
- A supportive and inclusive company culture.
Responsibilities
- Manage and respond to client inquiries via email, chat, and phone in a timely and professional manner.
- Conduct onboarding sessions for new clients to ensure they maximize the value of our services.
- Monitor customer feedback and satisfaction metrics to identify areas for improvement.
- Collaborate with the development and design teams to address technical issues and feature requests.
- Document client interactions and maintain accurate records in our CRM system.
- Proactively identify upsell opportunities and communicate them to the sales team.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- 1-2 years of experience in customer support, account management, or a related role.
- Strong verbal and written communication skills with a polished, professional tone.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
- Ability to work independently and manage time effectively in a remote or hybrid setting.