Job Description
Are you looking for a rewarding part-time opportunity in the vibrant city of Detroit? We are seeking a dedicated Customer Service & Support Specialist to join our growing team. In this pivotal role, you will be the friendly voice of our brand, ensuring our valued clients receive top-notch assistance while enjoying a flexible work-life balance.
Located in the heart of downtown, we pride ourselves on a modern, inclusive, and high-energy work environment. We offer competitive hourly pay, comprehensive training, and a clear path for professional development. If you thrive in a fast-paced setting and have a passion for helping people, we want to meet you!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve complex customer issues and complaints efficiently, escalating critical matters to management when necessary.
- Update and maintain accurate customer records in our CRM database.
- Provide detailed product information and personalized recommendations to enhance the customer experience.
- Collaborate cross-functionally with sales and technical teams to ensure seamless service delivery.
- Participate in daily team meetings and ongoing training sessions to stay updated on policies and products.
Qualifications
- High school diploma or equivalent required; associate degree in a related field is preferred.
- Previous experience in customer service, retail, or hospitality is highly valued.
- Excellent verbal and written communication skills with a focus on clarity and courtesy.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work part-time hours, including evenings, weekends, and holidays as needed.