Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in sunny Orlando! We're urgently seeking energetic individuals to deliver exceptional support experiences for our growing client base. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our rapidly expanding organization. If you thrive in dynamic environments and prioritize customer satisfaction, apply today to become part of our customer-centric culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using our CRM system and knowledge base
- Document interactions accurately while maintaining detailed case notes
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed performance metrics including CSAT and response time targets
- Identify process improvements and contribute to team development initiatives
- Adhere to compliance standards while maintaining confidentiality protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and conflict resolution aptitude
- Flexibility to work evenings/weekends based on business needs
- Valid Florida driver's license for occasional off-site tasks
- Bilingual (English/Spanish) candidates strongly encouraged