Job Description
Join our dynamic team in Oakland! Urban Solutions Group is urgently seeking a Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. This flexible opportunity offers competitive pay and the chance to make a real impact in a fast-paced environment.
We're looking for passionate individuals who thrive in customer-facing roles and can adapt to evolving needs. If you're detail-oriented, empathetic, and ready to contribute immediately, apply now!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat
- Resolve product/service issues with efficiency and professionalism
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to enhance customer experience and satisfaction
- Process transactions and handle billing-related concerns
- Participate in ongoing training to stay current with company offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Flexible schedule availability including weekends
- Valid California driver's license (if local travel required)