Job Description
We are looking for a dedicated Part-Time Customer Service Specialist to join our team in Charlotte, North Carolina. This is an urgent hiring opportunity for individuals who are passionate about delivering exceptional customer experiences. If you are seeking a flexible schedule and want to work with a modern, forward-thinking company, apply today.
Why Join Us?
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly pay ($18 - $22).
- Opportunity for growth and potential full-time conversion.
- Modern office environment in the heart of Uptown Charlotte.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve product and service issues efficiently, ensuring high customer satisfaction scores.
- Update customer records accurately in the CRM system.
- Assist with order processing, returns, and exchanges.
- Collaborate with the sales and support teams to address complex customer needs.
- Identify trends in customer feedback and suggest improvements to management.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred.
- Strong verbal and written communication skills.
- Proficient in using computers and basic office software (Microsoft Office).
- Ability to multitask and work well in a fast-paced environment.
- Must be available to work weekends and evenings as required.