Job Description
Join our dynamic team at Global Solutions Inc. as a Part-Time Customer Service Specialist in San Antonio! We're urgently seeking motivated individuals to deliver exceptional client experiences while working flexible hours. This direct-hire opportunity offers competitive compensation, growth potential, and a supportive work environment. Ideal for students, career changers, or professionals seeking work-life balance. Apply now and become part of our award-winning customer service division!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Proactively identify upsell opportunities for premium services
- Participate in bi-weekly training sessions on new products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail/tech
- Proficient in CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work evenings/weekends (including Sundays)
- Spanish bilingual certification (highly desirable)
- Passion for resolving customer challenges
- Reliable transportation to our downtown office