Job Description
Join Chicago's leading staffing agency and enjoy the stability of weekly pay! We're seeking energetic Customer Service Specialists to join our dynamic team in downtown Chicago. This role offers immediate start, flexible scheduling, and the opportunity to build long-term career prospects while receiving consistent weekly paychecks.
Our client, a Fortune 500 retail company, values reliability and customer excellence. As a key member of their support team, you'll handle inquiries, resolve issues, and ensure exceptional client experiences. This position is perfect for students, career changers, or anyone seeking financial stability through regular pay cycles.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat
- Resolve product and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex cases
- Maintain 95% customer satisfaction metrics
- Participate in ongoing product training sessions
- Support seasonal promotional campaigns
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Basic knowledge of retail operations preferred
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening