Job Description
Join TechNova Solutions as a Part-Time Customer Service Specialist in vibrant San Francisco! We're urgently seeking dynamic individuals to deliver exceptional client experiences in our direct-hire role. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your communication skills shine. Perfect for students or career transitioners seeking meaningful part-time work with growth potential. Apply today to become part of our award-winning team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities while maintaining service integrity
- Train on new products and technologies monthly
- Support seasonal peak hours with adaptable scheduling
- Contribute to weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service experience preferred
- Proficiency in Zendesk and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work 20-30 hours/week with flexible availability
- Strong problem-solving and conflict resolution abilities
- Bilingual English/Spanish highly desirable