Job Description
Join the dynamic team at Texas Jobs Inc., a leading employment solutions provider in Ohio! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences for our clients. This direct-hire opportunity offers flexible scheduling, competitive pay, and career growth potential. If you thrive in fast-paced environments and excel at problem-solving, apply now to become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Process transactions accurately and update client information in CRM systems
- Collaborate with cross-functional teams to resolve complex service issues
- Document all interactions and maintain detailed case notes
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail setting
- Strong written/verbal communication skills with professional demeanor
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Detail-oriented with problem-solving aptitude
- Reliable transportation to Columbus office