Job Description
Join our dynamic team at Apex Solutions Group as we urgently expand our customer service operations in Raleigh! We're seeking passionate individuals to deliver exceptional support while enjoying competitive pay and flexible scheduling. This is your opportunity to grow professionally in a supportive environment with immediate start dates available.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product knowledge support
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution times
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong problem-solving and communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work evenings/weekends (20-30 hours/week)
- Positive attitude and resilience in fast-paced environments
- Valid NC driver's license (if field visits required)