Job Description
Join our dynamic team at Premiere Support Solutions as a Part-Time Customer Service Specialist in Jacksonville, FL! We're hiring immediately for motivated individuals who thrive in fast-paced environments. This role offers flexible scheduling and the opportunity to grow with a leading service provider. Enjoy competitive pay, comprehensive training, and a supportive work culture. Don't miss this chance to start your career journey today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries and issues using CRM tools and established protocols
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution times
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficient in Microsoft Office and CRM software (Salesforce knowledge a plus)
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Reliable transportation and flexible availability (weekends/evenings required)
- Positive attitude and commitment to customer satisfaction