Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our growing client base in the vibrant Jacksonville area. This role offers flexible scheduling while making a real impact on customer satisfaction and business growth. Perfect for students, career changers, or those seeking supplemental income with professional development opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to address complex service issues
- Contribute to process improvement initiatives for enhanced service delivery
- Support sales objectives by identifying opportunities and upselling solutions
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities with attention to detail
- Availability to work evenings, weekends, and holidays
- Positive attitude with resilience under pressure
- Basic knowledge of Jacksonville market preferred