Job Description
Join our dynamic team at Apex Solutions Group, a leader in customer experience innovation. We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base in Jacksonville, FL. This immediate-start opportunity offers flexible hours, competitive pay, and a collaborative environment where your contributions directly impact our success. Perfect for students, professionals seeking supplemental income, or career changers. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including response time and resolution rates
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-volume settings
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekday evenings and Saturdays