Job Description
Join our award-winning team at Philly Connect Services as a Part-Time Customer Service Specialist. We're seeking dynamic individuals to deliver exceptional support experiences across multiple channels. This immediate-start opportunity offers flexible scheduling and growth potential in a collaborative environment.
Our ideal candidates thrive in fast-paced settings and possess strong problem-solving abilities. You'll be the first point of contact for our diverse client base, ensuring seamless resolution of inquiries while representing our brand excellence. Training provided – no prior experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing issues and service disruptions efficiently
- Maintain detailed records in CRM systems
- Collaborate with technical teams for complex escalations
- Process orders and account modifications accurately
- Contribute to continuous improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work 20-30 hours/week (evenings/weekends required)
- Strong attention to detail and multitasking abilities
- Philadelphia residency preferred