Job Description
Join our dynamic team at BrightWave Solutions as a Part-Time Customer Service Specialist in Miami, NC! We're offering immediate start opportunities for motivated individuals who thrive in fast-paced environments. Enjoy flexible hours, competitive pay, and the chance to make a real impact in our growing company. No experience necessary—we provide comprehensive training to set you up for success.
As the first point of contact for our valued clients, you'll deliver exceptional service while representing our brand with professionalism. This role is perfect for students, career-changers, or anyone seeking a rewarding part-time position with growth potential. Apply today to start your journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve product/service issues using our CRM system and knowledge base
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions and update customer profiles in real-time
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response time and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to our Miami, NC location
- Availability to work evenings and weekends (20-25 hours/week)