Job Description
Are you a dedicated professional seeking a flexible schedule in the heart of Texas? Houston Tech Partners is currently hiring a Part-Time Customer Service Specialist. We are a forward-thinking organization committed to excellence, and we are looking for a team member who embodies our values of integrity and customer-centric service.
In this role, you will serve as the primary point of contact for our valued clients. We offer a supportive work environment where your contributions are valued, and you can grow your career while enjoying a healthy work-life balance.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve product or service issues efficiently, escalating complex technical cases to senior support leads when necessary.
- Maintain accurate and up-to-date customer records within our CRM database.
- Collaborate with cross-functional teams to ensure seamless service delivery and issue resolution.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
- Proactively identify opportunities to improve the customer experience.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications is a plus.
- Previous experience in customer support or service is preferred but not mandatory for enthusiastic candidates.
- Strong verbal and written communication skills with an emphasis on clarity and professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to work independently, manage time effectively, and meet tight deadlines.
- Must be authorized to work in the United States.