Job Description
We are excited to announce an upcoming hiring event in Colorado Springs! Horizon Talent Solutions is currently seeking dynamic, self-motivated individuals to join our team on a part-time basis. If you are looking for a flexible schedule with competitive pay and growth opportunities, this is the perfect role for you.
As a key member of our support team, you will be the face of our brand, assisting clients with inquiries and ensuring a seamless customer experience. We value passion, reliability, and a positive attitude.
Why Join Us?
- Flexible Scheduling: Choose the hours that work best for your lifestyle.
- Hiring Event Bonus: Immediate consideration for candidates attending our event.
- Professional Development: Opportunities for career advancement within the company.
- Modern Work Environment: Collaborative and supportive team culture.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on high-resolution and customer satisfaction.
- Assist clients in navigating our products and services, providing accurate information and troubleshooting basic issues.
- Document customer interactions and feedback accurately in our CRM systems.
- Collaborate with the sales and support teams to resolve complex account issues.
- Maintain a professional and welcoming demeanor in all communications.
- Identify opportunities to upsell or cross-sell products to existing clients based on their needs.
- Stay updated on company policies, products, and industry trends.
Qualifications
- High school diploma or equivalent (GED); Associate's degree preferred.
- Previous customer service or administrative experience is a plus but not required for our Hiring Event.
- Strong verbal and written communication skills with the ability to adapt tone to various audiences.
- Proficient in using computers and navigating web-based applications.
- Must be available to work weekends and some evenings as needed.
- A valid driver's license and reliable transportation are required.
- Ability to work in a fast-paced, high-volume environment while maintaining attention to detail.