Job Description
Join our inclusive team at Global Horizons Solutions, where diverse backgrounds thrive! We're seeking a Part-Time Customer Service Specialist fluent in English with additional language skills to support our international clientele. Enjoy a supportive environment with flexible scheduling, cultural sensitivity training, and opportunities for professional growth. Perfect for expats, immigrants, or multilingual professionals looking to make a difference in Philadelphia's vibrant business landscape.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for international clients
- Process orders, resolve inquiries, and troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Participate in monthly cultural competency workshops
- Assist with multilingual translation and localization tasks
- Contribute to process improvements for cross-border operations
Qualifications
- Fluent in English with proficiency in at least one additional language (Spanish, Mandarin, Arabic, etc.)
- 1+ years customer service experience or relevant internship
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of CRM software (e.g., Salesforce, Zendesk)
- Valid work authorization in the United States
- Flexible availability including evenings and weekends
- High school diploma or equivalent; college degree preferred
- Ability to work independently with minimal supervision