Job Description
Join Houston's fastest-growing team! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences. Enjoy flexible schedules, competitive pay, and growth opportunities in a dynamic environment.
As a vital member of our support team, you'll resolve inquiries, build relationships, and contribute to our mission of client excellence. Perfect for students, career changers, or those seeking flexible work-life balance.
Responsibilities
- Handle 30+ customer interactions daily via phone, email, and chat
- Resolve billing, technical, and product inquiries with empathy
- Update CRM systems with precise client information
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities through proactive communication
- Maintain 95% customer satisfaction metrics
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work 20-30 hours/week (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Spanish fluency highly valued
- Valid Texas driver's license (if field visits required)