Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist in Virginia, GA. We're urgently seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. Perfect for students, parents, or professionals seeking work-life balance. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with sales team to identify upsell opportunities
- Document interactions and escalate complex issues to senior specialists
- Contribute to process improvement initiatives for faster resolution times
- Train on new products/services bi-monthly
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in B2B environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Available 20-30 hours/week with weekend flexibility
- Ability to type 45+ WPM with 98% accuracy
- Valid Georgia driver's license for occasional client visits