Job Description
Immediate Hire Opportunity in Oakland, CA! Join our dynamic team at Oakland Connect Solutions and make an impact immediately. We're urgently hiring motivated Customer Service Representatives to deliver exceptional experiences. If you're a people person with a passion for problem-solving, apply now and start your career today!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve customer inquiries with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for immediate start (no notice period)