Job Description
Join Denver's fastest-growing tech support team! We're urgently seeking dynamic Part-Time Customer Service Specialists to deliver exceptional client experiences. Enjoy competitive hourly pay, flexible scheduling, and a collaborative environment where your skills truly shine. Perfect for students, career changers, or those seeking supplemental income. Apply now and become part of our award-winning culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex problem escalation
- Meet/exceed customer satisfaction and resolution metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Available for 20-25 hours/week (evenings/weekends required)
- Passion for helping others and problem-solving