Job Description
Join our dynamic team at Heartland Retail Solutions, where customer satisfaction meets innovation! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences at our Oklahoma City flagship store. This flexible role offers 20-25 hours weekly with competitive pay and growth opportunities in a supportive environment.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer concerns promptly and escalate complex issues appropriately
- Assist with inventory management and store merchandising duties
- Collaborate with team members to maintain a clean, organized retail space
- Contribute to sales goals by recommending products and services
- Participate in weekend shifts as required by business needs
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Proficiency with POS systems and basic office software
- Strong communication and conflict resolution skills
- Ability to work flexible hours including weekends and holidays
- Valid Oklahoma driver's license (for occasional errands)
- Basic math skills for transaction processing
- Positive attitude with problem-solving mindset