Job Description
Launch Your Career in Tampa's Thriving Tech Sector!
Tampa Bay Innovations is urgently hiring passionate Entry Level Customer Service Specialists to join our dynamic team. This full-time position offers competitive pay ($18-$24/hr), comprehensive benefits, and rapid advancement opportunities in one of Florida's fastest-growing job markets. No experience required – we provide paid training!
Why Tampa Bay Innovations?
- Industry-leading onboarding program with mentorship
- Flexible hybrid work schedule after training
- Tuition reimbursement for career growth
- Collaborative culture in downtown Tampa
Responsibilities
- Delocate customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution time
- Participate in quarterly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Basic proficiency with Microsoft Office Suite
- Strong problem-solving abilities with customer-centric mindset
- Ability to thrive in fast-paced, collaborative environments
- No technical experience required – training provided
- Must be authorized to work in the United States