Job Description
Join our dynamic team at Urban Retail Solutions as a Part-Time Customer Service Specialist in Mesa, AZ! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This direct-hire opportunity offers flexible scheduling and competitive compensation. Perfect for students, professionals seeking work-life balance, or career changers looking to enter the retail sector. Enjoy a supportive environment with growth potential and comprehensive training.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with team members to resolve complex customer issues
- Update and maintain customer databases with detailed interaction logs
- Identify upsell opportunities to enhance customer experience and revenue
- Adhere to company policies and service standards in all interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in retail or call center environment
- Strong verbal/written communication skills with empathetic approach
- Proficient in CRM software (Salesforce experience a plus)
- Ability to work flexible hours including weekends and evenings
- Basic knowledge of retail operations and product categories
- Valid Arizona driver's license (for occasional off-site duties)