Job Description
Join our dynamic team at Texas Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Austin. This direct-hire opportunity offers flexible scheduling, competitive pay, and a supportive work environment. If you're passionate about customer satisfaction and thrive in fast-paced settings, apply today to become part of our award-winning retail family!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accuracy in our retail management system
- Resolve customer concerns efficiently, escalating complex issues to senior staff as needed
- Collaborate with sales and inventory teams to ensure seamless customer experiences
- Update customer profiles and document all interactions in CRM software
- Participate in bi-weekly training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or retail experience
- Exceptional communication and problem-solving abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong attention to detail and organizational skills
- Ability to work evenings, weekends, and holidays as required
- Positive attitude with a customer-first mindset