Job Description
Join our dynamic team in Jacksonville, FL, for an immediate full-time opportunity! We're seeking motivated Customer Service Specialists to deliver exceptional experiences to clients. This urgent hire position offers competitive compensation, flexible scheduling, and rapid onboarding. Perfect for career changers or those seeking quick employment—apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and speed
- Resolve billing and service issues using proprietary CRM systems
- Document all interactions accurately in our client management database
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Background check and drug screen required