Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist in Indianapolis! We're seeking energetic professionals to deliver exceptional experiences while enjoying flexible scheduling. This role offers competitive compensation and opportunities for growth in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet key performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficient with CRM software and Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (20-25 hours/week)